Overview

This Refund Policy explains how GateIn handles refunds for paid subscriptions and services. By subscribing or making a payment, you agree to this policy. Please read it carefully before purchasing.

Non-Refundable Subscriptions

Subscription fees (monthly or annual plans) are non-refundable. Once a payment has been processed for a billing period, we do not issue refunds for that period if you choose to cancel. You may continue using the service until the end of the current billing cycle. We encourage you to use any free trial or evaluate the service before committing to a paid plan.

Exceptions

We may consider refund requests only in exceptional circumstances, such as duplicate charges or technical failures that prevented use of the service for a significant part of the paid period. Such requests must be submitted in writing with supporting details. Approval of any refund is at our sole discretion and does not set a precedent for future requests.

Contact

For refund inquiries or to report a billing error, please contact us through the contact options on our website or platform. Include your account details and a clear description of your request.